FAQ

Q1: Are your bicycles compliant with U.S. CPSC safety standards?


A: Yes! All our bicycles meet or exceed U.S. CPSC safety standards for frame integrity, brake performance, wheel stability, and component durability. Each bicycle comes with a permanent CPSC safety label and a compliance certificate available upon request. Our frames are tested for impact resistance, and brakes are calibrated to meet federal stopping distance requirements—ensuring safe recreational use for riders of all ages.

Q2: How do I choose the correct bicycle frame size?


A: Follow these steps for a proper fit:

  1. Measure Your Inseam: Stand barefoot on a flat surface, measure from the floor to your crotch (this is your inseam length).
  2. Check Our Size Chart: Our size charts list frame sizes (in inches) corresponding to inseam lengths:
    • Small (15–17 in frame): Inseam 26–28 in
    • Medium (18–19 in frame): Inseam 29–31 in
    • Large (20–22 in frame): Inseam 32–34 in

  3. Test Ride Option: For local customers, we offer virtual fit consultations. For online orders, we extend the return window to 45 days for size exchanges (unused, original condition).

Q3: Do intelligent cycling glasses work with all smartphones?


A: Our intelligent cycling glasses are compatible with iOS 14.0+ and Android 10.0+ devices via Bluetooth connectivity. The companion app allows you to adjust lens tint, track workout stats (paired with a speed sensor), and receive call notifications. The glasses come with a USB-C charging cable and have a battery life of up to 8 hours per charge. Compatibility details are listed on each product page, and our support team can assist with pairing issues.

Q4: Can I return a bicycle if it doesn’t fit, even if I assembled it?


A: Yes! Assembled bicycles are eligible for return/exchange within 45 days of delivery if they are unused (no test rides, no outdoor use) and in original condition (all components included, no scratches or damage). You will need to request an RA Number first, and you are responsible for shipping costs plus a 25% restocking fee. We recommend assembling the bicycle indoors and testing the fit (without riding it outdoors) to avoid restocking fees for used items.

Q5: How accurate is the speed sensor, and does it work with popular cycling apps?


A: Our speed sensor has ±0.5 mph accuracy and is compatible with popular cycling apps (Strava, Zwift, Ride with GPS) via Bluetooth or ANT+ connectivity. It attaches easily to your bicycle’s wheel hub and automatically syncs workout data (speed, distance, cadence) to your smartphone or cycling computer. The sensor has a battery life of up to 12 months (replaceable CR2032 battery) and is water-resistant (IPX7 rating) for use in rain or snow.

Q6: Do you offer bulk discounts for cycling clubs, schools, or bike shops?


A: Yes! We offer tiered bulk discounts for commercial and organizational orders, with free standard shipping for all U.S. locations:

  • 10–29 units: 15% off retail price + free compliance document package
  • 30–49 units: 25% off retail price + free white glove delivery (bicycles) + dedicated account manager
  • 50+ units: 35% off retail price + priority production for customized items + extended warranty (3 years for bicycles, 2 years for tech gear)

    Contact our wholesale team at wholesale@cyclingtechusa.com for a custom quote and order details.

Q7: How do I update the firmware on my action camera?


A: Firmware updates are available via our website’s support page or the companion app (if applicable). To update:

  1. Download the latest firmware file from our website.
  2. Copy the file to a microSD card (formatted to FAT32).
  3. Insert the card into the camera and power it on.
  4. The camera will automatically detect the update and prompt you to install it (follow on-screen instructions).

    Firmware updates improve camera performance, add new features, and fix bugs. Our support team can assist with any update issues via email or live chat.